EXPERIENCE
UPMC HEALTH PLAN
Senior User Experience Designer | August 2019 – Present
Senior User Experience Designer | August 2019 – Present
UPMC Health Plan is among the nation's fastest-growing health plans and is committed to providing its members with better health, more financial security, and the peace of mind they deserve.
Recent projects on which I’ve been the UX lead:
Provider OnLine - A web portal for UPMC Health Plan providers to manage prior authorizations and claims.
Absence Management - A platform for organizations to quickly process workers' compensation and FMLA leave requests.
My responsibilities included:
Discovery research with stakeholders to understand desired business outcomes and with users to understand their problems and needs.
Design and test solutions to ensure our understanding of the problems is correct, our solutions are technically feasible, satisfy business needs, and that our customers find value.
User Experience Architect | July 2015 – April 2019
We're on a mission to make it easy for brands to tell authentic stories that build trust and lasting relationships. We believe that both you and your audience win when you meet their needs with original, expert content.
I was the UX lead for two Scrum teams researching, designing, and validating solutions that helped our clients manage editorial calendars – within the Skyword Platform – for their content marketing efforts.
POLYCONCEPT NORTH AMERICA
User Experience Designer | December 2012 – July 2015
User Experience Designer | December 2012 – July 2015
Polyconcept NA operates Leed's, Bullet Line, Journalbooks, and Trimark Sportswear. Four of the most successful brands in the promotional products industry.
I collaborated with marketing and development teams to create online tools so our distributors could design and order promotional products, create sales and marketing materials for download, and manage libraries of their clients' logos.
Web Developer | December 2006 – December 2012
I was the lead developer for two corporate websites and developed tools to help our distributors place orders, approve proofs, and create marketing material.
PPG INDUSTRIES – AUTOMOTIVE REFINISH
Systems Analyst | November 2000 – December 2006
Systems Analyst | November 2000 – December 2006
PPG is the world's leading supplier of automotive, industrial, and architectural finishes. PPG has a full array of finish systems and products to fulfill the many diverse needs of its customers, from the owner of a small body shop to the manager of a large collision center.
I developed and maintained web apps for the Automotive Aftermarket business unit, allowing collision shops to match colors and mix automotive refinish coatings for repairs.
COMPETENCIES
SURVEYS
INTERVIEWS
WORKSHOPS
JOURNEY MAPS
WIREFRAMES
PROTOTYPES
USABILITY STUDIES
VISUAL DESIGN
SCRUM/AGILE
TOOLS
AXURE
FIGMA
SKETCH
MIRO
USERZOOM
SQL
CERTIFICATES
SRUM.ORG
Professional Scrum with User Experience 1
LUMA INSTITUTE
Fundamentals of Innovation Through Human-Centered Design
EDUCATION
ROBERT MORRIS UNIVERSITY
Bachelor of Science in Information Sciences – June 2000